{"id":38915,"date":"2025-02-06T16:17:33","date_gmt":"2025-02-06T21:17:33","guid":{"rendered":"https:\/\/mdcthereporter.com\/staging\/8357\/?p=38915"},"modified":"2026-03-29T19:27:52","modified_gmt":"2026-03-29T23:27:52","slug":"email-glitch-disrupts-communication-between-professors-and-students","status":"publish","type":"post","link":"https:\/\/mdcthereporter.com\/staging\/8357\/email-glitch-disrupts-communication-between-professors-and-students\/","title":{"rendered":"Email Glitch Disrupts Communication Between Professors And Students"},"content":{"rendered":"<p><strong>By Pietra Romano<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">A technological hiccup that affected Miami Dade College student email accounts for about a week in late January sparked confusion among students and faculty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the disruption, students were able to send emails but they did not receive emails from their professors. College officials said the issue was identified on Jan. 22 and resolved five days later, but some students told <\/span><i><span style=\"font-weight: 400;\">The Reporter<\/span><\/i><span style=\"font-weight: 400;\"> they noticed the issue a few days before that.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It\u2019s unclear if all MDC student accounts were affected. There are about 72,000 student mailboxes, according to Robert A. Parrondo, the vice president of information technology and chief information officer at Miami Dade College.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cWe received reports of students being unable to receive emails from MDC staff,\u201d Parrondo said. \u201cWe immediately contacted Google and Microsoft for support to resolve the problem and identified an isolated glitch. The issue was corrected on January 27<\/span><span style=\"font-weight: 400;\">th<\/span><span style=\"font-weight: 400;\">, restoring normal email flow between MDC personnel (Microsoft) and students (Gmail).\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The college did not notify students, professors or staff of the issue. In previous situations like hurricanes or college closures, the school has announced information through its social media platforms, on their website, via phone calls and emails. Professors have also forwarded information to students through Canvas.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI can understand the college having technical difficulties, because you know, we are in a big area and things happen, but it is [the college\u2019s responsibility] to contact students about that,\u201d said Alexa Frederick, an 18-year-old Honors College student at Kendall Campus. \u201cWe shouldn\u2019t have to figure it out on our own.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Frederick was one of the students who was affected by the disruption in email service. While taking an MDC Live course, she emailed her professor on Jan. 26 to get an honors contract signed, a requirement for students in her program who enroll in non-Honors College courses.\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI had no other way of reaching him [besides email]. So, it took me like two weeks to work something out with him, and when he finally responded I ended up getting rejected for the contract,\u201d Frederick<\/span> <span style=\"font-weight: 400;\">said. \u201cI wasted so much time when I could have just known from the get-go that the email wasn\u2019t working.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Alejandro Mercado, a 20-year-old international student majoring in business administration, shared a similar experience. Unsure of how to complete an assignment for his American Government class, he reached out to his professor.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cBefore [the week of the outage], I was able to communicate with the professor successfully through email, so I was confident I would get an answer eventually,\u201d Mercado said. \u201cI didn\u2019t get any response from the professor till the [due] date, so I kind of [figured] it out by myself and just [did] it by how I think it was [supposed to be done].\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nelson Sotomayor, an assistant economics professor, was also affected by the situation. He was confused when his emails to students went unanswered.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201cI didn\u2019t even realize it was an issue until a student brought it up. [&#8230;],\u201d Sotomayor said. \u201cAt first, I thought [they\u2019re] just ignoring me. But then it happened several times, so I figured something must be wrong.\u201d\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Parrondo urged students to contact the College\u2019s IT Helpdesk at (305) 237-2505 or at <\/span><a href=\"mailto:helpdesk@mdc.edu\"><span style=\"font-weight: 400;\">helpdesk@mdc.edu <\/span><\/a><span style=\"font-weight: 400;\">if problems arise.\u00a0<\/span><\/p>\n<p><strong><i><span style=\"font-weight: 400;\">Click<\/span><\/i><span style=\"color: #3366ff;\"><a style=\"color: #3366ff;\" href=\"https:\/\/mdcthereporter.us19.list-manage.com\/subscribe?u=4fc6146412415baee32007fd7&amp;id=b5cd3712dc\"><i><span style=\"font-weight: 400;\"> here<\/span><\/i><\/a><\/span><i><span style=\"font-weight: 400;\"> to subscribe to our bi-weekly newsletter, The Hammerhead. For news tips, contact us at mdc.thereporter@gmail.com.\u00a0<\/span><\/i><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Pietra Romano A technological hiccup that affected Miami Dade College student email accounts for about a week in late January sparked confusion among students and faculty. During the disruption, students were able to send emails but they did not receive emails from their professors. College officials said the issue was identified on Jan. 22 [&hellip;]<\/p>\n","protected":false},"author":123,"featured_media":38914,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[3],"tags":[],"class_list":{"0":"post-38915","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Email Issue Disrupts Professors And Students Communication<\/title>\n<meta name=\"description\" content=\"An &quot;isolated glitch&quot; in late January disrupted e-mail communication between students and faculty for about a week.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mdcthereporter.com\/email-glitch-disrupts-communication-between-professors-and-students\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Email Issue Disrupts Professors And Students Communication\" \/>\n<meta property=\"og:description\" content=\"An &quot;isolated glitch&quot; 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